{"id":11345,"date":"2026-10-13T08:21:51","date_gmt":"2026-10-13T08:21:51","guid":{"rendered":"https:\/\/andrea.bg\/returns\/"},"modified":"2026-10-13T15:08:49","modified_gmt":"2026-10-13T15:08:49","slug":"returns","status":"publish","type":"page","link":"https:\/\/andrea.bg\/en\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"
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Legal information<\/p>\n\n\n\n

Withdrawal and returns<\/p>\n\n\n\n

How to withdraw from a purchase within 14 days, how to return the product and when you will get your money back.<\/p>\n\n\n\n

Effective from 13.10.2026<\/p>\n<\/div>\n\n\n\n

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Terms and Conditions<\/a> Withdrawal and returns<\/a> Privacy Policy<\/a> Cookie Policy<\/a><\/p>\n<\/div>\n\n\n\n

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Want to withdraw from an order?<\/strong>
Email us at shop@andrea.bg with your order number. It is enough to send the email within 14 days.<\/p>\n\n\n\n

Send withdrawal by email<\/a><\/p>\n<\/div>\n\n\n\n

Who can withdraw<\/h2>\n\n\n\n

If you bought a product as an individual for personal use (a consumer), you have the right to withdraw from the contract within 14 days<\/strong> without giving any reason and without penalty. The period starts on the day you or a person designated by you (other than the courier) receive the product. If the order was delivered in parts, the period runs from receipt of the last part.<\/p>\n\n\n\n

The right of withdrawal does not apply to purchases by companies and legal entities (hotels, restaurants, beaches, etc.).<\/p>\n\n\n\n

Which products cannot be returned<\/h2>\n\n\n\n
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Products made to your design cannot be returned<\/strong> (Art. 57, item 3 of the Consumer Protection Act). These are products made specifically for you: with your logo, print or lettering, to your measurements or in a color and combination of your choice, including products with the \u201cRequest now\u201d button. If such a product is defective or does not match the approved design, you have all rights under a complaint<\/a>.<\/p>\n<\/div>\n\n\n\n

How to withdraw: 3 steps<\/h2>\n\n\n\n
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1. Notify us<\/h3>\n\n\n\n

Send us a clear statement that you are withdrawing within 14 days: to shop@andrea.bg<\/a> or by letter to our address. State the order number, the products and your name. You can use the form<\/a> below, but it is not mandatory.<\/p>\n<\/div>\n\n\n\n

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2. Return the product<\/h3>\n\n\n\n

Within 14 days of your notice, send the product to our address or bring it to our premises. Pack it well, preferably in the original packaging, with all parts and add-ons (bases, cross bases, etc.).<\/p>\n<\/div>\n\n\n\n

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3. Get your money back<\/h3>\n\n\n\n

We refund the full amount paid, including standard delivery to you, within 14 days of your notice. We may wait until we receive the product or proof that you have sent it.<\/p>\n<\/div>\n<\/div>\n\n\n\n

Return address<\/h2>\n\n\n\n
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Recipient<\/td>Andrea Design Ltd.<\/td><\/tr>
Address<\/td>4004 Plovdiv, South Industrial Zone, 19 Kuklensko Shose Blvd.<\/td><\/tr>
Business hours<\/td>Monday \u2013 Friday, 08:00 \u2013 17:00<\/td><\/tr>
Phone<\/td>0899 98 98 00<\/a><\/td><\/tr>
Email<\/td>shop@andrea.bg<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n\n\n\n

Before sending a bulky product, call or email us so we can arrange a convenient way to return it.<\/p>\n\n\n\n

Return costs<\/h2>\n\n\n\n