{"id":11345,"date":"2026-10-13T08:21:51","date_gmt":"2026-10-13T08:21:51","guid":{"rendered":"https:\/\/andrea.bg\/returns\/"},"modified":"2026-10-13T15:08:49","modified_gmt":"2026-10-13T15:08:49","slug":"returns","status":"publish","type":"page","link":"https:\/\/andrea.bg\/ro\/returnari\/","title":{"rendered":"Return\u0103ri"},"content":{"rendered":"<div class=\"wp-block-group a-legal is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group a-legal__head is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"a-legal__kicker wp-block-paragraph\">Informa\u021bii juridice<\/p>\n\n\n\n<p class=\"a-legal__title wp-block-paragraph\">Retragere \u0219i returnare<\/p>\n\n\n\n<p class=\"a-legal__lead wp-block-paragraph\">Cum v\u0103 pute\u021bi retrage dintr-o achizi\u021bie \u00een termen de 14 zile, cum returna\u021bi produsul \u0219i c\u00e2nd primi\u021bi banii \u00eenapoi.<\/p>\n\n\n\n<p class=\"a-legal__meta wp-block-paragraph\">\u00cen vigoare de la 13.10.2026.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group a-legal__nav is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/andrea.bg\/ro\/conditii-generale\/\">Termeni \u0219i condi\u021bii<\/a> <a href=\"https:\/\/andrea.bg\/ro\/returnari\/\" class=\"is-current\" aria-current=\"page\">Retragere \u0219i returnare<\/a> <a href=\"https:\/\/andrea.bg\/ro\/politica-de-confidentialitate\/\">Politica de confiden\u021bialitate<\/a> <a href=\"https:\/\/andrea.bg\/ro\/politica-cookie\/\">Politica privind cookie-urile<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group a-legal__note a-legal__note--action is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Dori\u021bi s\u0103 renun\u021ba\u021bi la o comand\u0103?<\/strong><br>Scrie\u021bi-ne la shop@andrea.bg cu num\u0103rul comenzii. Este suficient s\u0103 trimite\u021bi e-mailul \u00een termen de 14 zile.<\/p>\n\n\n\n<p class=\"a-legal__button wp-block-paragraph\"><a href=\"mailto:shop@andrea.bg?subject=%D0%9E%D1%82%D0%BA%D0%B0%D0%B7%20%D0%BE%D1%82%20%D0%B4%D0%BE%D0%B3%D0%BE%D0%B2%D0%BE%D1%80%20-%20%D0%BF%D0%BE%D1%80%D1%8A%D1%87%D0%BA%D0%B0%20%E2%84%96\">Trimite retragerea prin e-mail<\/a><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"koy\">Cine se poate retrage<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 a\u021bi cump\u0103rat un produs ca persoan\u0103 fizic\u0103 pentru uz personal (consumator), ave\u021bi dreptul de a v\u0103 retrage din contract \u00een termen de <strong>14 zile<\/strong> f\u0103r\u0103 a indica motivul \u0219i f\u0103r\u0103 penalit\u0103\u021bi. Termenul \u00eencepe din ziua \u00een care dvs. sau o persoan\u0103 indicat\u0103 de dvs. (alta dec\u00e2t curierul) primi\u021bi produsul. Dac\u0103 comanda a fost livrat\u0103 \u00een mai multe p\u0103r\u021bi, termenul curge de la primirea ultimei p\u0103r\u021bi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dreptul de retragere nu se aplic\u0103 achizi\u021biilor efectuate de firme \u0219i persoane juridice (hoteluri, localuri, plaje etc.).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"izklyucheniya\">Ce produse nu pot fi returnate<\/h2>\n\n\n\n<div class=\"wp-block-group a-legal__note a-legal__note--warn is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Produsele realizate dup\u0103 designul dvs. nu pot fi returnate<\/strong> (art. 57, pct. 3 din Legea privind protec\u021bia consumatorilor din Bulgaria). Acestea sunt produsele realizate special pentru dvs.: cu logo-ul, imprimarea sau inscrip\u021bia dvs., dup\u0103 m\u0103surile dvs. sau \u00een culoarea \u0219i combina\u021bia alese de dvs., inclusiv produsele cu butonul \u201eSolicit\u0103 acum\u201d. Dac\u0103 un astfel de produs are un defect sau nu corespunde proiectului aprobat, ave\u021bi toate drepturile privind <a href=\"#reklamatsii\">reclama\u021bia<\/a>.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"stapki\">Cum v\u0103 retrage\u021bi: 3 pa\u0219i<\/h2>\n\n\n\n<div class=\"wp-block-group a-legal__steps is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group a-legal__step is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">1. Anun\u021ba\u021bi-ne<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Trimite\u021bi-ne o declara\u021bie clar\u0103 c\u0103 v\u0103 retrage\u021bi, \u00een termen de 14 zile: la <a href=\"mailto:shop@andrea.bg\">shop@andrea.bg<\/a> sau prin scrisoare la adresa noastr\u0103. Indica\u021bi num\u0103rul comenzii, produsele \u0219i numele dvs. Pute\u021bi folosi <a href=\"#formulyar\">formularul<\/a> de mai jos, dar nu este obligatoriu.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group a-legal__step is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">2. Returna\u021bi produsul<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen termen de 14 zile de la notificare, trimite\u021bi produsul la adresa noastr\u0103 sau aduce\u021bi-l la sediul nostru. Ambala\u021bi-l bine, de preferin\u021b\u0103 \u00een ambalajul original, cu toate piesele \u0219i accesoriile (baze, baze \u00een cruce etc.).<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group a-legal__step is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">3. Primi\u021bi banii \u00eenapoi<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ramburs\u0103m \u00eentreaga sum\u0103 pl\u0103tit\u0103, inclusiv livrarea standard p\u00e2n\u0103 la dvs., \u00een termen de 14 zile de la notificare. Putem a\u0219tepta p\u00e2n\u0103 primim produsul sau dovada c\u0103 l-a\u021bi expediat.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"adres\">Adresa de returnare<\/h2>\n\n\n\n<div class=\"wp-block-group a-legal__card is-layout-flow wp-block-group-is-layout-flow\">\n<figure class=\"wp-block-table a-legal__facts\"><table><tbody><tr><td>Destinatar<\/td><td>Andrea Design OOD<\/td><\/tr><tr><td>Adres\u0103<\/td><td>Plovdiv 4004, Zona Industrial\u0103 Sud, Bd. Kuklensko Shose nr. 19<\/td><\/tr><tr><td>Program de lucru<\/td><td>luni \u2013 vineri, 08:00 \u2013 17:00<\/td><\/tr><tr><td>Telefon<\/td><td><a href=\"tel:+359899989800\">0899 98 98 00<\/a><\/td><\/tr><tr><td>E-mail<\/td><td><a href=\"mailto:shop@andrea.bg\">shop@andrea.bg<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cenainte de a trimite un produs voluminos, suna\u021bi-ne sau scrie\u021bi-ne pentru a stabili o modalitate convenabil\u0103 de returnare.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"razhodi\">Costurile de returnare<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Costul return\u0103rii produsului este suportat de dvs.<\/li>\n\n\n\n<li>\u0218ezlongurile, fotoliile puf, umbrelele mari \u0219i bazele sunt voluminoase \u0219i se returneaz\u0103 prin curier sau transport. Costul estimativ v\u0103 este comunicat \u00een confirmarea comenzii.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"sastoyanie\">Starea produsului<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pute\u021bi examina \u0219i verifica produsul a\u0219a cum a\u021bi face-o \u00eentr-un magazin. R\u0103spunde\u021bi pentru diminuarea valorii acestuia dac\u0103 a fost folosit mai mult dec\u00e2t este necesar pentru a-i stabili natura, caracteristicile \u0219i func\u021bionarea (de exemplu, o umbrel\u0103 folosit\u0103 \u00een aer liber sau o p\u00e2nz\u0103 murdar\u0103, zg\u00e2riat\u0103 ori deteriorat\u0103). \u00cen acest caz putem reduce suma rambursat\u0103 cu valoarea deterior\u0103rii.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"vazstanovyavane\">Rambursarea sumei<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return\u0103m banii prin aceea\u0219i metod\u0103 prin care a\u021bi pl\u0103tit, cu excep\u021bia cazului \u00een care convenim \u00een mod expres altfel. Rambursarea nu v\u0103 cost\u0103 nimic.<\/li>\n\n\n\n<li>Dac\u0103 a\u021bi ales o metod\u0103 de livrare mai scump\u0103 dec\u00e2t cea mai ieftin\u0103 livrare standard pe care o oferim, diferen\u021ba nu se ramburseaz\u0103.<\/li>\n\n\n\n<li>La plata \u00een numerar sau ramburs v\u0103 vom solicita un cont bancar (IBAN) pentru transfer.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"reklamatsii\">Produs defect sau livrare gre\u0219it\u0103<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Retragerea din contract este diferit\u0103 de reclama\u021bie. Dac\u0103 produsul este deteriorat, defect sau diferit de cel comandat, ave\u021bi dreptul la reparare sau \u00eenlocuire gratuit\u0103, iar dac\u0103 acest lucru nu este posibil \u2013 la reducerea pre\u021bului sau la rambursarea banilor. Termenul este de 2 ani de la livrare \u0219i se aplic\u0103 \u0219i produselor realizate dup\u0103 designul dvs.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deterior\u0103ri vizibile din transport: verifica\u021bi coletul \u00een prezen\u021ba curierului \u0219i anun\u021ba\u021bi-ne \u00een termen de 2 zile lucr\u0103toare.<\/li>\n\n\n\n<li>Scrie\u021bi-ne la <a href=\"mailto:shop@andrea.bg\">shop@andrea.bg<\/a> cu num\u0103rul comenzii, o descriere \u0219i fotografii ale problemei.<\/li>\n\n\n\n<li>Solu\u021bion\u0103m reclama\u021bia \u00een termen de 1 lun\u0103. Detaliile se g\u0103sesc la pct. 11 din <a href=\"https:\/\/andrea.bg\/ro\/conditii-generale\/#saotvetstvie\">Termenii \u0219i condi\u021biile<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"formulyar\">Formular de retragere<\/h2>\n\n\n\n<p class=\"a-legal__small wp-block-paragraph\">Formular standard conform Anexei nr. 6 la art. 47, alin. 1, pct. 8 din Legea privind protec\u021bia consumatorilor din Bulgaria. \u00cel pute\u021bi copia \u00eentr-un e-mail sau \u00eel pute\u021bi tip\u0103ri.<\/p>\n\n\n\n<div class=\"wp-block-group a-legal__form is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\">C\u0103tre Andrea Design OOD, Plovdiv 4004, Bd. Kuklensko Shose nr. 19, e-mail: shop@andrea.bg<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prin prezenta v\u0103 notific\/notific\u0103m* c\u0103 m\u0103 retrag\/ne retragem* din contractul \u00eencheiat de mine\/noi* privind v\u00e2nzarea urm\u0103toarelor bunuri*\/prestarea urm\u0103torului serviciu*:<\/p>\n\n\n\n<p class=\"a-legal__line wp-block-paragraph\">\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n\n\n\n<p class=\"a-legal__line wp-block-paragraph\">Comandat la*\/primit la*: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026 Num\u0103rul comenzii: \u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n\n\n\n<p class=\"a-legal__line wp-block-paragraph\">Numele consumatorului\/consumatorilor: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n\n\n\n<p class=\"a-legal__line wp-block-paragraph\">Adresa consumatorului\/consumatorilor: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n\n\n\n<p class=\"a-legal__line wp-block-paragraph\">Cont bancar (IBAN) pentru rambursare, dac\u0103 este necesar: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n\n\n\n<p class=\"a-legal__line wp-block-paragraph\">Semn\u0103tura consumatorului\/consumatorilor (doar dac\u0103 formularul este pe h\u00e2rtie): \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n\n\n\n<p class=\"a-legal__line wp-block-paragraph\">Data: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026<\/p>\n\n\n\n<p class=\"a-legal__small wp-block-paragraph\">* Se taie men\u021biunea inutil\u0103.<\/p>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u041f\u0440\u0430\u0432\u043d\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u041e\u0442\u043a\u0430\u0437 \u043e\u0442 \u0441\u0442\u043e\u043a\u0430 \u0438 \u0432\u0440\u044a\u0449\u0430\u043d\u0435 \u041a\u0430\u043a \u0434\u0430 \u0441\u0435 \u043e\u0442\u043a\u0430\u0436\u0435\u0442\u0435 \u043e\u0442 \u043f\u043e\u043a\u0443\u043f\u043a\u0430 \u0432 \u0441\u0440\u043e\u043a \u043e\u0442 14 \u0434\u043d\u0438, \u043a\u0430\u043a \u0434\u0430 \u0432\u044a\u0440\u043d\u0435\u0442\u0435 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430 \u0438 \u043a\u043e\u0433\u0430 \u0449\u0435 \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u0435 \u043f\u0430\u0440\u0438\u0442\u0435 \u0441\u0438. \u0412 \u0441\u0438\u043b\u0430 \u043e\u0442 13.10.2026 \u0433. \u041e\u0431\u0449\u0438 \u0443\u0441\u043b\u043e\u0432\u0438\u044f \u041e\u0442\u043a\u0430\u0437 \u0438 \u0432\u0440\u044a\u0449\u0430\u043d\u0435 \u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0437\u0430 \u043f\u043e\u0432\u0435\u0440\u0438\u0442\u0435\u043b\u043d\u043e\u0441\u0442 \u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0437\u0430 \u0431\u0438\u0441\u043a\u0432\u0438\u0442\u043a\u0438\u0442\u0435 \u0418\u0441\u043a\u0430\u0442\u0435 \u0434\u0430 \u0441\u0435 \u043e\u0442\u043a\u0430\u0436\u0435\u0442\u0435 \u043e\u0442 \u043f\u043e\u0440\u044a\u0447\u043a\u0430?\u041f\u0438\u0448\u0435\u0442\u0435 \u043d\u0438 \u043d\u0430 shop@andrea.bg \u0441 \u043d\u043e\u043c\u0435\u0440\u0430 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11345","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1.1 - 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