Returns

Who can withdraw

If you bought a product as an individual for personal use (a consumer), you have the right to withdraw from the contract within 14 days without giving any reason and without penalty. The period starts on the day you or a person designated by you (other than the courier) receive the product. If the order was delivered in parts, the period runs from receipt of the last part.

The right of withdrawal does not apply to purchases by companies and legal entities (hotels, restaurants, beaches, etc.).

Which products cannot be returned

How to withdraw: 3 steps

Return address

Before sending a bulky product, call or email us so we can arrange a convenient way to return it.

Return costs

• The cost of returning the product is borne by you.
• Sun loungers, bean bags, large umbrellas and bases are bulky and are returned by courier or freight. The estimated cost is stated in the order confirmation.

Condition of the product

You may inspect and check the product as you would in a store. You are liable for any diminished value if it has been used more than necessary to establish its nature, characteristics and functioning (for example an umbrella used outdoors, or soiled, scratched or damaged fabric). In that case we may reduce the refund by the value of the damage.

Refund

• We refund the money using the same method you paid with, unless we expressly agree otherwise. The refund costs you nothing.
• If you chose a more expensive delivery method than the cheapest standard one we offer, the difference is not refunded.
• For cash or cash-on-delivery payments, we will ask you for a bank account (IBAN) for the transfer.

Defective product or wrong delivery

Withdrawal from the contract is different from a complaint. If the product is damaged, defective or different from what you ordered, you are entitled to a free repair or replacement and, if that is not possible, to a price reduction or a refund. The period is 2 years from delivery and also applies to products made to your design.

• Visible transport damage: check the shipment in front of the courier and notify us within 2 business days.
• Email us at shop@andrea.bg with the order number, a description and photos of the problem.
• We resolve complaints within 1 month. Details are in section 11 of the Terms and Conditions.

Withdrawal form

Standard form under Annex No. 6 to Art. 47, para. 1, item 8 of the Consumer Protection Act. You can copy it into an email or print it.